Response times
- Editorial corrections: 5 working days — we will investigate and update the relevant page if the correction is substantiated
- Complaints: 5 working days for acknowledgement; 20 working days for full response
- GDPR / data requests: within one calendar month, as required by UK GDPR Art. 12
- Press enquiries: 2 working days
- Operator relations: 5 working days — note: commercial enquiries do not influence editorial scores or rankings
What we do not respond to
- Guest post or link-insertion requests
- SEO agency partnership requests
- Requests to remove negative editorial assessments without factual grounds
Urgent gambling help?
If you or someone you know needs immediate gambling support, do not wait for a response from us. Contact GamCare directly:
0808 8020 133 — free, 24/7